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Our Repair Service

Reparatur Service

 

We offer the possibility of having your defective device - regardless of which brand? to be repaired by us. We specialize in the repair of desktop computers and notebooks.

So that there is no awakening, we offer all our customers a repair flat rate, so that you can assess the repair costs in advance.

What does our repair package over 72,00 EUR incl. VAT include?

  • Cleaning and checking the defective device
  • Fault diagnosis incl. cost estimate for repair
  • All labor costs as part of the repair
  • Not included: material costs, shipping costs, travel costs.

Should a repair be carried out faster than expected, for example, the replacement of a BIOS battery will of course only be charged for the time actually required. The repair flat rate usually covers repairs between one and two hours net working time.

What facilities can we offer to perform the repair?

  • Delivery of the equipment in one of our service centers (see below)
  • Pick up the equipment at your place or direct repair at your place
  • Submission of the defective equipment to our repair center in 7434 Bernstein

You have the option to drop the item at one of our service centers, or our technician will come right by your door. However, we only offer this service in the east of Austria (Vienna area and along the A2 / S31). The cost of the service is EUR 12.90 and will be charged separately. Of course, you can also send equipment directly to our repair center.

Our service points can be found here: [show imprint]

Our repair center for submissions:

RMA ElectronicStore.at
Hauptstrasse 75
A-7434 Bernstein

Please always contact us first before submitting any submissions, so that we can create an RMA case internally and, if necessary, any questions already can be arranged in advance.

What's the process?

  • Contact and error description by the customer
  • Appointment
  • Cleaning, technical rough checks and detailed troubleshooting
  • Cost estimate for repair (should be incurred for the repair of material costs)

You decide if a repair should be performed!
You can now decide whether you want to have it repaired, or if you want to do without repair for uneconomical reasons. In the event that you would like to do without the repair, you will of course receive the cost estimate including fault diagnosis. Only the repair flat rate of EUR 72.00 incl. VAT will be charged.

Further Procedure In case of repair:

  • Procurement of spare parts (in stock or usually 1-2 working days delivery time)
  • Repair of the appliance
  • Appointment for collection or delivery

You will of course receive full warranty on all replacement parts that will be replaced in the course of the repair.

contact info:

by email rma (at) electronicstore.at or just call our hotline 0699 814 14 844

We're here for you, from Monday through Friday 10:00-12:00, 13:00-18:30

We look forward to your inquiry

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7522 Deutsch-Ehrensdorf 30
7434 Bernstein, Hauptstrasse 75
1100 Wien, Columbusgasse 17/7